Operation Lead / Manger

Job Description: We are looking for an experienced Operations Lead to manage end-to-end Background Verification (BGV) operations, ensuring operational efficiency, quality, and timely delivery Job Title : Operation Lead / Manger Experience : 4+ Years Location : Tambaram Mepz Shift : General Requirements Key Responsibilities: Manage daily BGV operations, ensuring SLA and TAT adherence. Lead, mentor, and monitor the performance of the operations team. Oversee employment, education, address, criminal, and reference verification processes. Monitor productivity, quality, pending cases, and operational KPIs. Handle client escalations and stakeholder coordination. Prepare and review daily, weekly, and monthly MIS reports. Ensure process compliance, data confidentiality, and quality standards. Identify process gaps and drive continuous improvement. Required Skills: 4+ years of experience in BGV operations. 2–3 years of team handling experience. Strong knowledge of BGV processes and verification workflows. Excellent leadership, communication, and client management skills. Good knowledge of MS Excel, MIS, SLA, and TAT management.