Services Support Associate II, Records & Contracts - System Support - Hyderabad

Services Support Associate II, Records & Contracts, System Support

Do you have an aptitude for data analysis and creating positive user experiences? If so, you may be a good fit for this role. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions. As a Records & Contracts (R&C) Analyst, you’ll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs.

Work you'll do

As a Services Support Associate II, Firm Risk, Compliance, and Governance Services on the Records & Contracts team, you will be responsible for:

Coordinate and manage assigned processes, projects, technologies, and initiatives, including identifying required actions and improvements and driving execution with the R&C team

Monitor daily system health checks and support technology upgrades, user acceptance testing, and user acceptance validation activities

Execute research, data analysis, system queries, and report generation to support records and contracts processes and projects

Maintain project documentation and standard operating procedures for assigned processes and systems

Escalate issues, risks, and decisions to managers, R&C leadership, or other stakeholders, and recommend mitigating actions

The team

The R&C team consists of an integrated, cross-functional group of team members, with every role critical to our successful project delivery. R&C partners with each Deloitte business to facilitate compliance with policies and practices related to records and contracts by providing technology, tools and processes tailored to meet their needs. We also play a key role in coordinating with the Office of General Counsel for document preservation requests. The team works closely with stakeholders in developing new processes and collaborates to enhance existing operations.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Required:

Bachelor’s degree

• 1- 3 years relevant work experience
• Advanced Microsoft Office (Outlook, excel and MS PPT) skills
• Experience in UAT and functional testing
• Knowledge of SDLC & project life cycle
• Excellent verbal and written skills in English
• Excellent communication skills, active listening, professionalism and

responsiveness

• Ability to work well with other team members both in India & US
• High level of attention to detail for reliable accuracy
• Adaptive to changes in technology and evolving business needs

Good to have

• Ability to analyze data and establish strategic insights
• Good to have Power BI, SQL experience

Preferred:

Experience identifying trends in data and recommending process improvements

Experience supporting system enhancement, upgrade, or testing activities

Experience working in a compliance-focused or risk-managed environment