MassMutual India
Sailpoint Support Engineer
Skills
Job description
Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Title
SailPoint Support Engineer
Role Overview
Support and operate SailPoint IdentityNow (IDN) platform in a production environment
Responsible for BAU operations, access management, lifecycle processes, and incident handling
Ensure platform stability, compliance, and seamless identity governance operations
Key Responsibilities
IGA Operations & Support
Provide L2/L3 support for SailPoint IdentityNow platform
Handle IAM tickets, access requests, and incidents within SLA
Monitor aggregation jobs, provisioning tasks, and identity processing
Perform daily system checks and health validation
Identity Lifecycle Management (JML)
Execute Joiner, Mover, Leaver (JML) activities
Ensure timely provisioning and de‑provisioning of access
Validate identity data from source systems
Troubleshoot lifecycle failures and data issues
Access Request & Provisioning
Process access requests via IdentityNow workflows
Validate approvals and ensure least‑privilege access compliance
Support provisioning using: SCIM / REST APIs
Web Services / JDBC connectors
Troubleshoot provisioning failures and access discrepancies
Application Onboarding (Operational Support)
Support application onboarding into IdentityNow
Validate: Account aggregation
Entitlements
Access profiles
Assist in: Correlation and mapping
Testing and UAT validation
Coordinate with application owners and onboarding teams
Incident Management & Troubleshooting
Investigate and resolve: Aggregation failures
Provisioning errors
Identity sync issues
Perform root cause analysis (RCA)
Escalate issues to engineering/vendor teams
Access Reviews & Certifications
Support access certification campaigns
Track completion and follow up with stakeholders
Support remediation and closure activities
Ensure compliance with access governance policies
Audit & Compliance Support
Provide audit evidence and reports
Support audit observations and remediation
Ensure adherence to IAM policies and standards
Documentation & Process Improvement
Maintain SOPs, runbooks, and onboarding documentation
Document issues, fixes, and workflows
Identify opportunities for automation and process improvement
Required Qualifications
Experience
4–6 years of IAM experience with SailPoint IdentityNow (mandatory)
Experience working in IAM operations / support environment
Technical Skills
Hands-on experience in: SailPoint IdentityNow (IDN)
Identity lifecycle (JML) processes
Strong understanding of: Aggregation, correlation, provisioning workflows
Access profiles, roles, and entitlements
Experience with: SCIM / API-based integrations
Familiarity with: Active Directory / Azure AD / Okta (good to have)
Basic scripting (PowerShell / API scripting) is a plus
Soft Skills
Strong troubleshooting and analytical skills
Good stakeholder communication (business & application teams)
Ability to handle BAU + incidents + onboarding simultaneously
Detail-oriented with SLA-driven approach
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!