Relationship Manager - Affordable HL & LAP - West(MH & MP)

Job Title: Relationship Manager

Department: Secured- Direct

Reports To: Sales Manager

Employment Type: FTC

We are seeking a motivated and results-driven Relationship Officer to join our Secured

Direct lending team. The primary responsibility of this role is to source and process loan

applications through self-sourcing and a network of connectors The candidate will be the

face of the organization, building strong client relationships while ensuring adherence to

compliance and credit guidelines.

 Loan Sourcing:

o Proactively generate leads through self-sourcing (cold calling, field visits,

referrals, digital platforms, etc.).

o Build and manage a reliable network of connectors such as property dealers,

chartered accountants, and other channel partners to source loan

applications.

o Conduct regular follow-ups with leads to maximize conversion.

 Client Relationship Management:

o Engage with prospective borrowers to understand their financial needs and

provide suitable loan products.

o Maintain relationships with existing customers to encourage referrals and

repeat business.

 Application Processing:

o Collect, verify, and ensure timely submission of all necessary documentation

required for loan processing.

o Coordinate with internal credit and operations teams to ensure smooth

processing and disbursal of loans.

 Compliance and Reporting:

o Ensure all applications comply with regulatory and organizational credit

guidelines.

o Maintain accurate records of lead sourcing, customer interactions, and loan

application statuses.

o Prepare and submit daily/weekly/monthly reports to management.

Qualifications and Skills:

 XII cleared.

 1-2 years of experience in Direct sourcing of Affordable Mortgage loans ( LAP and

HL)

 Understanding of Legal and Technical aspects of mortgage loans

 Good understanding of local economy.

 Good communication, interpersonal, and negotiation skills.

 Proven ability to achieve sales targets and build strong partner networks.

 Self-motivated with a result-oriented approach.

Key Performance Indicators (KPIs):

 Number of loans sourced (monthly/quarterly targets).

 Conversion rate from lead to disbursal.

 Value of loans disbursed.

 Quality and productivity of sourced leads (NPA % and rejection rate).

 Expansion and effectiveness of connector network.

 Fixed salary + performance-based incentives

 Allowances as per company policy

12th / Higher Secondary Certificate (HSC)