Service Desk Analyst

The Service Desk Analyst is the first point of contact for all global IT and service requests, resolving issues by phone, email, ticket and in person, and escalating what can't be fixed at first line. You should deliver excellent, timely support to users across multiple business areas, so that issues are resolved with minimal business impact and within SLA.

The Global Service Desk Team has 5 analysts. It supports 1500+ users worldwide, 24 hours a day, 5 days a week (moving to 24x7), on a follow-the-sun shift pattern.