Principal Application Solution Developer

Designs, develops, and tests complex software solutions. Investigates, diagnoses, and resolves complex and/or challenging technical issues. Performs system maintenance and updates. Customizes software settings to meet specific requirements. Creates project plans and defines scope for medium or mid-term projects. Drives the planning and execution of change management strategies. Documents software implementation requirements and specifications. Drives the implementation process changes to increase efficiency. Leads partnerships with cross-functional teams on projects.

Key

Product

Implementation and Management – Software Development and Configuration:

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Designs,

develops, and tests complex software solutions.

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Writes

code and scripts and advises junior colleagues on coding problems/challenges.

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Debugs

and troubleshoots highly complex software issues.

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Drives

collaborations with cross-functional teams on software projects.

Product

Implementation and Management – Technical Troubleshooting and Problem Solving:

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Identifies

and resolves complex technical issues.

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Analyzes

system logs and error messages.

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Investigates

and diagnoses complex and/or challenging software problems.

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Designs

and implements solutions to prevent further issues.

Product

Implementation and Management – Technical Support and Maintenance:

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Provides

advanced technical assistance to users or customers.

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Performs

system maintenance and updates.

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Monitors

and optimizes system performance.

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Responds

to support tickets and resolves complex issues.

Product

Implementation and Management – Implementation and Configuration:

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Configures

standard software systems (e.g., turns on features of an application).

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Customizes

software settings to meet specific requirements.

Project

Management – Project Planning and Execution:

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Creates

project plans and defines scope for medium or mid-term projects.

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Allocates

resources and manages project timelines.

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Tracks

project progress and reports on milestones.

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Conducts

risk assessments and manages project risks.

Project

Management – Change Management:

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Assesses

the impact of proposed system changes.

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Drives

the planning and execution of change management strategies.

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Communicates

changes to stakeholders and users.

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Ensures

smooth transitions and proactively minimizes disruptions.

Project

Management – Documentation and Reporting:

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Documents

software implementation requirements and specifications.

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Reviews

reports on system performance and usage.

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Maintains

and helps manage version control.

Project

Management – Continuous Improvement and Process Optimization:

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Leads

process improvement for their team's application area.

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Drives

implementation of process changes to increase efficiency.

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Collects

and analyzes feedback from users and stakeholders.

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Drives

continuous improvement initiatives.

Collaboration

• Collaboration and Communication:

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Leads

partnerships with cross-functional teams on projects.

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Helps

lead meetings and discussions.

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Provides

updates and status reports to stakeholders.

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Communicates

technical information to non-technical stakeholders.

Core

Planning

& Execution:

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Manages

and coordinates moderately complex tasks, monitoring timelines and deliverables

to ensure timely completion and adherence to requirements for a moderately

sized project or initiative.

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Efficiently

delegates, monitors, and prioritizes work across multiple projects, providing

technical oversight and adjusting plans to address shifts in resources or

timelines.

Collaboration

& Partnership:

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Collaborates

across the organization to align on expectations and achieve shared objectives.

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Leverages

understanding of business leaders, stakeholders, and/or customers to ensure

proposed solutions meet their needs.

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Supports

inclusivity by actively seeking and listening to diverse perspectives, ensuring

others feel heard and respected.

Problem

Solving:

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Identifies

and addresses moderately complex issues by analyzing a wide range of data

and/or information to identify solutions in accordance with standard practices.

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Proactively

escalates unresolved or critical issues with a thorough assessment and suggests

potential solutions.

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Reviews,

contributes to, and documents problem solving strategies.

Continuous

Learning:

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Pursues

learning opportunities to expand knowledge and skills and/or tools in new areas

and stays abreast of the latest industry trends and best practices.

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Proactively

seeks and leverages ongoing feedback and training to improve skills.

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Coaches

and mentors junior team members, fostering continuous learning and knowledge

sharing within and across teams.

Continuous

Improvement:

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Develops

ideas, recommends updates, and/or collaborates on the implementation of process

improvements to increase the efficiency and effectiveness of processes,

protocols, and workflows across teams, and evaluates the impact on key

stakeholders.

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Solicits

feedback from others on ideas for alternative approaches and methods for

continued improvement.

Performance

and Development:

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Contributes

to the talent development pipeline by participating in candidate interviews,

assessing candidates, and providing hiring recommendations.