Anchanto
About Anchanto: Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L'Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations. Business Analyst – WMS The Business Analyst – WMS will work closely with the Product Manager to analyze business problems, define product requirements, support execution, and drive analytics-led insights for the WMS product. The role requires strong WMS domain understanding, experience in writing structured requirements, and the ability to independently drive workstreams with minimal direction. The ideal candidate should be comfortable handling requirement gathering, workflow analysis, documentation, dashboarding, product usage analysis, stakeholder coordination, and customer-facing validation activities. The person should also have hands-on exposure to analytics and product insight tools such as Mixpanel, Pendo etc. to support measurement, feature adoption analysis, and product decision-making. Key Responsibilities Strategy Support the Product Manager in translating product strategy into structured requirement backlogs and execution-ready inputs. Participate in problem discovery, feature shaping, and business process analysis for WMS capabilities. Analyze customer and operational pain points to identify product gaps and improvement opportunities. Use data and workflow understanding to support prioritization discussions and roadmap refinement. Contribute insights on feature adoption, usage behavior, and process bottlenecks to guide better product decisions. Execution Write detailed business requirements, user stories, functional flows, process maps, use cases, edge cases, and acceptance criteria. Independently drive requirement discussions with stakeholders and bring structure to ambiguous business needs. Review workflows and ensure requirements are complete, testable, and aligned to intended business outcomes. Support definition of non-functional requirements such as usability, performance, scalability, auditability, and reliability. Participate in API review discussions and define business requirements for validations, mappings, status flows, exceptions, and operational behavior. Work closely with Engineering and QA during development and testing to clarify requirements and resolve open questions. Ensure requirement traceability from business problem to delivered solution. Work as a strong independent contributor within the product team and take ownership of assigned modules or workstreams. Support the Product Manager in maintaining requirement quality, follow-up discipline, and execution governance. Help junior team members or cross-functional stakeholders understand workflows, business rules, and documentation standards where needed. Drive assigned deliverables proactively without dependency on constant direction. Measurement & Success Metrics Use Mixpanel or Tableau or Pendo, and related tools to analyze product usage, feature adoption, customer behavior, and workflow performance. Build dashboards and structured views to support product reviews, decision-making, and opportunity identification. Measure key trends such as user drop-offs, adoption patterns, operational bottlenecks, and release impact. Support the Product Manager in defining and tracking success metrics for key product initiatives. Use data to support recommendations for product enhancement, UX improvements, and operational efficiency. Ensure roadmap outcomes create measurable value for customers and internal teams. Use data and operational insights to identify gaps, prioritise fixes, and improve product performance. Stakeholder Collaboration Work with customers and partners to understand requirements, pain points, and business processes. Manage senior stakeholder communication with clarity, structure, and confidence. Drive decision-making across competing priorities, dependencies, and delivery trade-offs. Partner with internal product teams across OMS, Integration, and Parcel Tracking to ensure end-to-end integration consistency. Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user. Engage with customers and warehouse stakeholders to understand pain points, business processes, and improvement opportunities. Documentation & Knowledge Sharing Create and maintain product documentation such as BRDs, FRDs, user stories, process flows, technical requirement notes, release notes, FAQs, troubleshooting guides, self-help content, and user guidance materials. Support creation of user guides, training content, API documentation inputs, and knowledge base materials. Ensure documentation is structured, updated, and easy to consume across teams. Participate in training sessions, demos, and knowledge-sharing sessions for internal teams and customers where needed. Build strong reference material for workflows, business rules, and system behavior. Customer UAT & Issue Resolution Support customer UAT planning and execution for strategic integration releases. Ensure requirements are testable and customer acceptance scenarios are clearly defined. Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch. Required Skills & Experience 4–7 years of experience in Business Analysis, Product Analysis, or product-oriented functional roles, preferably in SaaS or enterprise software. Strong experience in writing business requirements, user stories, workflows, functional specifications, use cases, edge cases, and acceptance criteria. Proven ability to work independently and drive requirement analysis with minimal direction. Strong hands-on understanding of Warehouse Management Systems and warehouse operations. Good domain knowledge across inbound, outbound, inventory management, replenishment, picking, packing, dispatch, returns, and warehouse productivity workflows. Experience using analytics and product insight tools such as Mixpanel, Tableau, Pendo, or similar platforms. Ability to analyze feature adoption, user journeys, drop-offs, workflow friction, and operational/product usage metrics. Experience working closely with Engineering, QA, Delivery, Support, and Customer Success teams. Ability to participate effectively in API requirement discussions, business rule definition, and non-functional requirement analysis. Strong communication skills with the ability to articulate requirements clearly and crisply. Strong analytical thinking, stakeholder coordination, prioritization, and problem-solving ability. Hands-on experience using Aha!, Jira, and Confluence or equivalent collaboration/documentation tools. Shape. Preferred Qualifications 2+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms. Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field. MBA or postgraduate qualification is preferred. Prior experience in SaaS, supply chain technology, logistics technology, or warehouse operations products is preferred. Exposure to adjacent systems and advanced warehouse ecosystems such as: TMS Labour Management Systems Robotics / AMR Yard & Dock Management WES / WCS Exposure to warehouse automation, control systems, and enterprise integrations is good to have. Experience working with global customers, multi-warehouse environments, or large-scale implementations is an advantage. Prior warehousing domain experience through product, consulting, operations, or implementation roles will be an added advantage. Certifications in Scrum/Agile methodologies is preferred. Advanced understanding of business process analysis. Expertise with APIs, XMLs and JSONs. Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more. Ability to work effectively as part of a lean team and willing to take on responsibility. Strong analytical skills with proficiency in data analysis tools and techniques. Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders. Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.