Inside Sales Account Manager (US Shift)

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager and help us do what we do best: propelling business forward.

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as an Inside Account Manager for our team in Bangalore. This is for our Infrastructure line of products

Account Management:

Ownership and accountability for ensuring customer retention and growth within the assigned book of business.

Manage a healthy relationship with key stakeholders among the assigned set of accounts

Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with Progress products like WhatsupGold, Loadmaster

Understand primary use cases, and utilization patterns & map out basic renewal requirements well in advance on each account

Achiever is greater than 90% retention rate in terms of the number of accounts more importantly value of accounts.

Maintain long-term relationships by understanding customer’s business and aligning our product's current & future value-driving higher adoption & revenue

Collaborate with Expansion Sellers, Quote Team and internal stakeholders to ensure seamless execution of renewals and expansion opportunities.

Initiate renewal engagement 120 days prior to expiry , following a structured cadence to identify requirements, risks and growth opportunities early.

Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions

Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role

Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.

You will be the person who has :

Technical software product sales & US market experience

Strong communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholders

Ability to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges

Highly motivated self-starter with the ability to drive business independently

Solid working knowledge of SalesForce.com / PC Tools

Excellent time management and organizational skills

Strong phone, interpersonal, and communication skills (written and verbal)

Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation

Must be willing to work in US time zone (IST 6:30 PM to 3: 30 AM )

What we offer in return is the opportunity to join a talented team of bright and nice people and to also enjoy :

30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave , Casual leave, Maternity leave , Paternity Leave.

Premium Group medical Insurance for employee and 5 dependents ,personal accident insurance coverage,Life insurance coverage

Professional development reimbursement

Interest subsidy on loans - either vehicle or personal loans

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:

Competitive remuneration package

Employee Stock Purchase Plan Enrollment

Vacation, Family, and Health

30 days of earned leave

An extra day off for your birthday

Various other leaves like marriage leave, casual leave, maternity, and paternity leave

Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage

Professional development reimbursement

Interest subsidy on loans - either vehicle or personal loans

Health Club reimbursement

Apply now!