ONTAMS - Lead Functional Consultant Oracle Cloud Service and Field Service

Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC), or in EBS Service modules where applicable.

Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows.

Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing.

Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes (Lead/onsite positions).

Gather requirements for minor enhancements; write functional specs; configure and test changes.

Run regression testing for Oracle quarterly updates and support UAT with business users.

Work with the business (customer service, field engineering) to resolve process gaps and improve adoption.

Required Skills & Experience

9 to 12 Years relevant experience

Strong functional experience in Oracle Service Cloud / Fusion Service and/or Oracle Field Service (OFSC), or EBS Service (TeleService, Field Service, Install Base, Service Contracts).

End-to-end understanding of service lifecycle: call-to-resolution, contracts/entitlements, field dispatch, parts and billing.

AMS experience with SLA-driven ticket handling.

Ability to write functional specs and test scripts and to work with technical teams.

Onsite positions: strong client-facing and stakeholder-management skills.

Preferred / Good to Have

Oracle Cloud CX Service / Field Service certification.

Experience in a high-tech or capital-equipment service organisation.

B.E. / B.Tech / MCA / M.Sc or an equivalent degree (B.Com / M.Com / CA / MBA Finance acceptable for finance roles).