ICT Enablement Associate

ANGARAI is seeking an ICT (Information-Communication-Technology) Enablement Associate to manage the organization’s end-to-end IT and digital ecosystem enablement anchoring angaraiAIX and ANGARAI ONE, with a strong focus on Zoho One administration, system automation, access control, security, and compliance, Artificial Intelligence (AI) Integration and Optimization using the Zoho ecosystem as the single system of record. This role supports both ANGARAI INDIA and ANGARAI (USA) and operates in alignment with U.S. Eastern Time (Washington D.C.) business hours. The role plays a critical part in supporting ANGARAI’s commitment to enablement of operational excellence, information security, data integrity, audit readiness, and continuous improvement, ensuring stable and secure IT operations, reliable system integrations, effective dashboards and reporting, controlled access management, and a scalable digital infrastructure that supports business functions across the organization. ICT Operations: Manage day-to-day IT operations for ANGARAI group of entities, including user onboarding and offboarding, employee device setup, software installation, technical support for hardware, email, and access issues, vendor coordination, and the IT asset inventory covering allocation, renewals, and decommissioning. ICT Systems Management: Own and manage Zoho One as the system of record, including the Zoho Directory, role-based permissions, and license governance across Zoho Flow, Projects, CRM, Desk, and Analytics. Design and maintain Zoho Flow and Deluge automations for approvals, notifications, and data syncing, and ensure data accuracy, consistent usage, and structured documentation across all entities. ICT Platform Development (angarAIX & ANGARAI ONE): Anchor the development and operation of angarAIX and ANGARAI ONE within ANGARAI’s Zoho One–based digital ecosystem. Lead AI integration and optimization using the Zoho ecosystem, maintain system integrations and digital infrastructure, and keep the platforms scalable, resilient, and aligned with operational innovation and excellence. ICT Security & Compliance: Implement and monitor IT security controls, data access policies, and information security standards. Ensure sensitive data is handled securely, support internal audits and ICT governance documentation, and proactively identify risks and recommend mitigation measures. ICT Reporting & Insights: Build, maintain, and review dashboards and reports for Enablement, Admin, Growth functions and management using Zoho Analytics and native dashboards. Translate stakeholder reporting requirements into actionable insights and keep data accurate and available for decision-making. Requirements Overall Education: Bachelors or equivalent degree in Information Technology with Professional Certification Experience: 0–3 years of relevant experience in ICT / IT Administration / Zoho Administration / AI Administration / Application Development. Selection priority is given to candidates with overall demonstrated industry exposure in Information Technology. Freshers with a strong command with the Professional Certifications or any demonstrated projects, published research articles etc will be prioritized for selection evaluation. Availability: Must be available to work across U.S. and India time zones, aligned with U.S. Eastern Time (Washington D.C.) business hours. Candidate Integrity. Competence, Completeness: Candidates must independently answer all interview questions, explain their resume, and justify their questionnaire responses directly to the evaluation panel, demonstrating their integrity and competency without the aid of AI tools or any external assistance. Incomplete applications, resume profiles with spelling-typo mistakes, and unresponsive candidates will be deemed disqualified and rejected from the selection process. Benefits Benefits International Management Consultation and Industry experience Group health, accident insurance and gratuity benefits based on your eligibility Paid leaves including casual, and earned Semi-monthly payroll with discretionary bonus eligibility based on pay for performance Travel reimbursements, per diem, and overseas accommodation support on approved travels Any questions: POC ANGARAI TAMS tams@angarai.com (reply to the acknowledgement email received from the ANGARAI) PHONE: +1 410-472-5000 x 1 (Phone/SMS/WhatsApp/FAX)