Maersk
Senior Supervisor - Operations
Skills
Job description
Position: Senior Supervisor - Operations
Location: Hoskote, Bengaluru - Sy No 80/6, Chokkahalli Village kasaba Hobli Hoskote, taluka, Bangalore Bengaluru- 562114 India
Google Link - https://www.google.com/maps/dir/13.1162711,77.8177703/Jockey+Maersk+and+page+industry+unit+32,+4R99% 2B2GX,+Chokkahalli,+Karnataka+562114/@13.1136474,77.8128433,1696m/data=!3m2!1e3!4b1!4m18!1m7!3m6!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2sJockey+Maersk+and+page+industry+unit+32!8m2!3d13.1174721!4d77.8185911!16s%2Fg%2F11vbwh2vx3!4m9!1m1!4e1!1m5!1m1!1s0x3bae059a72cbea4b:0xd37df299a9cea230!2m2!1d77.8185911!2d13.1174721!3e9?entry=ttu&g_ep=EgoyMDI2MDcxMy4wIKXMDSoASAFQAw%3D%3D
Job Purpose:
The Senior Supervisor - Operations is responsible for managing day-to-day warehouse operations, ensuring achievement of productivity, quality, inventory accuracy, customer service, safety, and cost targets. The role involves leading a team of supervisors, team leaders, operators, and associates while driving operational excellence and continuous improvement initiatives.
Experience
8-10 years of warehouse and logistics operations experience.
Minimum 3 years in a supervisory or team management role.
Experience handling large-scale warehouse operations and customer-facing accounts.
Key Responsibilities
- Warehouse Operations Management
Manage daily inbound, outbound, inventory, returns, and VAS operations.
Ensure timely receipt, putaway, picking, packing, dispatch, and order fulfillment.
Monitor operational KPIs and ensure achievement of customer SLAs.
Ensure optimum utilization of warehouse space, equipment, and manpower.
- Team Leadership & People Management
Lead and supervise supervisors, team leaders, and warehouse associates.
Conduct daily shift briefings and performance reviews.
Monitor attendance, productivity, absenteeism, and manpower deployment.
Coach, mentor, and develop team members for enhanced performance.
Support recruitment, induction, and training activities.
- Inventory Management
Ensure inventory accuracy through cycle counts and physical verification.
Investigate stock discrepancies and implement corrective actions.
Monitor inventory movements and system transactions.
Ensure inventory integrity and compliance with customer requirements.
- Customer Service & Stakeholder Management
Act as the primary operational contact for customers and internal stakeholders.
Provide timely updates on operational performance and service issues.
Support customer visits, audits, and business reviews.
Resolve operational escalations promptly.
- Performance & Productivity Management
Drive productivity improvement initiatives.
Monitor throughput, utilization, and efficiency metrics.
Ensure achievement of productivity and cost-saving targets.
Support automation and process optimization projects.
- Compliance, Safety & Quality
Ensure compliance with Maersk safety policies and statutory requirements.
Drive warehouse 5S and housekeeping standards.
Conduct safety inspections and risk assessments.
Ensure adherence to SOPs, work instructions, and customer operating procedures.
Support internal, external, and customer audits.
- Continuous Improvement
Lead Kaizen, Lean, and process improvement initiatives.
Identify operational bottlenecks and implement corrective actions.
Drive reduction in overtime, damages, errors, and waste.
Support digital transformation and system enhancement initiatives.
- Reporting & MIS
Prepare and submit daily, weekly, and monthly operational reports.
Analyse KPI trends and implement action plans.
Present operational performance to management and customers.
Ensure timely closure of audit observations and action items.
Qualifications
Graduate degree in Logistics, Supply Chain, Business Administration, or related field.
Professional certifications in Supply Chain/Logistics preferred.
Required Skills
SAP
Inventory Control
People Management
Operational Planning
KPI Management
Customer Relationship Management
MS Excel
Root Cause Analysis (RCA) & CAPA
Lean / Kaizen / Continuous Improvement
Strong Communication and Leadership Skills
Key Competencies
Leadership & Team Development
Decision Making
Analytical Thinking
Problem Solving
Customer Focus
Operational Excellence
Accountability
Collaboration
Adaptability
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .