Case Manager - Plaintiff-Side Employment Law

Case Manager — Plaintiff-Side Employment Law

Full-Time | Fully Remote

Well-established and growing California plaintiff-side employment law firm seeks a warm, articulate Case Manager to be the voice of the firm for prospective and current clients, leading welcome and intake calls that set the tone for each client's experience.

Duties:

Conduct welcome/intro calls with new and prospective clients, clearly explaining the legal process and what to expect

Build rapport and trust with clients from their very first interaction with the firm

Gather case details during intake calls, asking informed questions grounded in employment law knowledge

Serve as an ongoing point of contact for clients, providing updates and answering questions with clarity and empathy

Partner with attorneys to relay client information and flag case-relevant details

Bilingual in English and Spanish, with exceptional verbal communication skills

Warm, confident phone presence with strong active-listening skills

Experience conducting intakes or client-facing calls, ideally in employment law or another high-volume practice

Entrepreneurial, self-starter mindset suited to a high-growth, fast-paced firm

Why join us: Growing firm, meaningful work, remote flexibility

All resumes will be treated with the strictest confidence.