Executive – Technical Support

Why Ample: We value our team members, and you can look forward to Humane work environment with strong focus on people well - being Work Culture that is growth oriented and fun Continuous learning - on the job as well as through programs, and mentoring Compensation in line with the best in the industry Ample is a 29 years old organisation. What does it mean for you? We are a stable organisation with over 29 years of experience in SI / IT - in an environment where companies rarely cross 10 We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations Globally revered brands in partnerships with Ample - in the enterprise and retail industry You would be representing a brand that the market has revered and valued over two decades We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity. Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine We live our vision and values Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation. Responsibilities: Customer service / Front-end customer handling. Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop). Troubleshooting of technical related issues and ensure to resolve the issues / queries. Escalate problems when unable to resolve customer issues. Knowledge of computer hardware & software is an added advantage. Excellent language fluency, excellent verbal & written communication skill. Should be able to handle customer queries and should aim at customer delight. Should be technically sound. Self driven & goal oriented and willing to work on Weekends