Capgemini
Long Description NOC Engineer Location: Gurgaon / Hyderabad Experience: 3–8 Years
Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms. This role is responsible for real-time monitoring, incident detection, troubleshooting, and operational support of network and service platforms. The NOC Engineer plays a key role in ensuring network availability, SLA compliance, and timely resolution of incidents by collaborating with internal teams, vendors, and stakeholders. Key Responsibilities • Monitor network, service, and application platforms using enterprise monitoring tools. • Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment. • Create, manage, and maintain incident tickets with accurate severity classification, timelines, and documentation. • Troubleshoot network and service issues across routing, switching, access, and application layers. • Coordinate and manage P1/P2 incidents, including bridge calls, stakeholder communication, and status updates. • Escalate incidents to appropriate internal teams, vendors, and leadership to ensure timely resolution. • Collaborate with cross-functional teams to minimize service impact and restore services efficiently. • Ensure adherence to operational processes, SLAs, and incident management best practices. • Maintain accurate operational records and contribute to continuous service improvement initiatives. • Support network stability and service availability through proactive monitoring and incident prevention activities. Technology Exposure • Network Monitoring & ITSM Tools • Routing, Switching & IP Networking • DOCSIS, HFC, CMTS & Broadband Technologies • Core, Access, Security & Load Balancing Platforms • Voice, Video, Wi-Fi & Mobile Technologies • Enterprise Applications & Service Platform Required Skills & Qualifications 3–8 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments. Strong understanding of IP Networking, Routing, and Switching concepts. Hands-on experience with network monitoring, fault management, incident management, and ticketing tools. Ideal Candidate Profile Experience working in Telecom/ISP NOC operations. Strong incident management and troubleshooting mindset. Ability to prioritize critical incidents and work under pressure. Customer-focused with excellent communication and coordination skills.