Sr. Delivery Engineer

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.

Role and Responsibilities:

Customer service includes communication via telephone, email, chat or through other social media platforms

Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

Ensures delivery of objectives and client expectations are met in accordance with contractual obligations

Work with various departments to deliver critical support and maintenance services

Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products

Interact with customer and functional organizations to develop specifications for content of courses

Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services

Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines: product support specialist

product support analyst

systems integration engineer

technical support

customer service

customer training

sales support

Qualifications and Education Requirements:

Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.

Minimum High School diploma, University student or graduate. Technical experience is a plus

Additional Travel Industry background/experience is a plus.

Proficiency in the use of Microsoft Excel and Microsoft Powerpoint

Proven ability to put together compelling presentations.

Proven ability to present to an audience of up to 10 people.

Demonstrates good time management and priority setting skills

Demonstrates effective teamwork skills

Demonstrates ability to work under pressure and handling complexity

Proficient English written and oral communication skills. Proficiency in Spanish is a plus.

Must be organized, able to multi-task and work in all areas as needed

Proven analytical and troubleshooting skills

Excellent customer service skills

Experience using Salesforce CRM tool

Work in modern Zonamerica campus alongside all the amenities it has to offer!

Annual Performance bonus plans

Development opportunities in country or globally

We offer a competitive private health insurance for employees and eligible children

Extra Paid Time Off (5 extra days each year)

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)

Daily meal allowance

End of Year Break

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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