Oracle
Takes proactive steps to design and architect infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Performs data collection to maintain and optimize operations and reliability. Leverages knowledge to perform incident response and/or maintenance tasks. Provides health and performance reporting. Identifies opportunities for automation. Communicates about services and identifies and explains the potential impact of changes. Provides support for technology and documents incidents. Experiments with new tools and assesses potential impact and develops knowledge of site reliability trends. Key Responsibilities Capacity Ingestion and Management: -Takes proactive steps to design and architect infrastructure and/or service according to terms for reliability and functionality. -Forecasts demands for infrastructure and responds to capacity needs, ensuring systems have sufficient resources to handle current and future workloads. -Collaborates with the software development team to develop infrastructures and features that are reliable and scalable according to deployment requirements. -Independently identifies opportunities for and drives prototyping (e.g., testing new applications or infrastructures, assisting in onboarding). Incident and Service Lifecycle Management: -Performs data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability. -Independently monitors services, maintains up-to-date knowledge of their performance, and documents their condition. -Leverages comprehensive knowledge to perform incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery). -Provides health and performance reporting and takes appropriate actions based on trends in data. -May independently perform provisioning to support infrastructure, applications, and services. -May perform standard and non-standard decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed. Automation: -Identifies opportunities for automation and assesses potential benefits. -Develops automation tools or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures. -Independently conducts testing to ensure automation performs the task correctly and produces expected results. Technical Communication and Guidance: -Communicates the scale, capacity, security, performance attributes, and requirements of services and technology within and sometimes beyond immediate team. -Identifies and explains the potential impact of infrastructure, feature, and tool changes, considering their impact on team operations. Troubleshooting and Resolution: -Provides operational support for technology, escalating incidents and other standard and non-standard issues arising within Oracle services. -Participates in on-call shifts to address issues. -Resolves technical issues spanning various services, investigating and debugging products in order to reach SLOs (service level objectives). -Documents incidents and performs root cause analyses according to standard reporting methods. -Independently performs post-mortem procedures to prevent incident reoccurrence. Innovation and Improvement: -Experiments with new tools and technologies to assess their potential impact on and improve infrastructure performance and reliability, ensuring adherence to security standards. -Independently identifies and executes improvements for performance bottlenecks and deployments to ensure efficient resource usage, speed, and scalability. -Develops knowledge of site reliability trends and shares new information with team members, management, and beyond to help others build, test, deploy and run services. -Performs standard and non-standard analyses and provides clear data on production to contribute to business development decisions (e.g., design changes). Core Responsibilities Planning & Execution: Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency. Collaboration & Partnership: Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others. Problem Solving: Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices. Continuous Learning: Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members. Continuous Improvement: Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work. Career Level - IC3