Assistant Officer, Video KYC Agent, Consumer Banking Group

ob Purpose :

Provide a brief overview of the position, including its purpose and contribution to the organization.

The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements

Verifying customer identity and documents during live video interactions

Ensuring adherence to regulatory and internal quality standards

Handling customer queries professionally during the verification process

Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.

All KYC call requests must be serviced as per defined SL without deviation.

KYC exceptions if any, need to be duly escalated as per defined approval matrix.

All required disposition and interactions with customer to be duly recorded / documented in the relevant system

Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

Degree holder

Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

Strong interpersonal & verbal and written communications skills

Good, effective and engaging skills. Calling skills preferred

Basic analytical skills

Good judgement and problem-solving skills

Able to organize information in a structured manner

Good interpersonal and communication skills (English, Hindi & Marathi)

Ability to handle sensitive customer data with confidentiality

Problem-solving ability and presence of mind

Need to have Customer Centric Approach

Technical Competencies :

Proficient in MS office tools, Ms Excel, Power point, Word

Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time