Principal Sales Manager(Account Director) -Banking & Insurance Cluster

Location: Mumbai,Maharashtra,India

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here .

At Exotel, we help leading banks and insurers transform customer conversations at scale. As a Principal Sales Manager – Banking & Insurance, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.

This is a senior-most quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You’ll Do

Own end-to-end enterprise sales cycles across Banking & Insurance accounts

Drive new logo acquisition and strategic account expansion

Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance

Engage CXOs, Digital, CX, IT, and Operations leaders

Lead discovery, solutioning, pricing, and contract negotiations

Partner with Product, Pre-sales, and CX teams to close complex deals

Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

Enterprise revenue and pipeline targets

AI & Voice Bot deal contribution

Deal size, win rates, and forecast accuracy

What We’re Looking For

14–20 years of enterprise B2B sales experience (SaaS, platforms, or managed services)

Proven experience selling to Banking & Insurance customers

Exposure to AI, Voice Bots, Conversational AI, CCaaS, or CPaaS solutions

Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

Enterprise sellers who thrive in long, complex sales cycles

Professionals who are comfortable selling AI with clear business outcomes

Self-driven, outcome-oriented, and consultative in approach

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