Endpoint Management Specialist

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview

The EUC Engineer is responsible for engineering, securing, automating, supporting, and continuously improving enterprise end-user computing platforms and services. The role focuses primarily on the management of Windows endpoints, Microsoft Intune, endpoint applications, operating-system lifecycle, security and compliance controls, device provisioning, endpoint monitoring, vulnerability remediation, and user-experience improvements.

The EUC Engineer works across the full endpoint lifecycle—from engineering standards and solution design through testing, deployment, monitoring, remediation, production support, and retirement. The engineer is expected to move beyond individual break/fix activities by developing repeatable, scalable, secure, and automated solutions that improve endpoint reliability, employee experience, operational efficiency, security posture, and supportability.

The role partners closely with Service Desk, Desktop Support, Security, Identity, Infrastructure, Cloud, Network, Application, Compliance, and business teams to ensure end-user technology services remain secure, stable, standardized, and aligned with organizational requirements.

Role: EUC Engineer

Manage and support Windows endpoints using Microsoft Intune and related Microsoft technologies.

Develop and maintain device configuration profiles, compliance policies, security baselines, and endpoint standards.

Support Windows 11 upgrades, device provisioning, imaging, Autopilot, and endpoint lifecycle activities.

Package, test, deploy, update, and retire enterprise applications using Intune and other endpoint-management tools.

Develop PowerShell scripts and automated remediation solutions to reduce manual effort and recurring support issues.

Identify and remediate Critical and High-risk endpoint vulnerabilities and unsupported software.

Implement and support endpoint security controls including BitLocker, Defender, device restrictions, Conditional Access, and compliance requirements.

Support specialized and secure endpoint environments, including controlled or Cleanroom device configurations.

Troubleshoot complex Windows, Intune, application, authentication, policy, and endpoint-related issues.

Support integration between physical endpoints and Azure Virtual Desktop/WVD environments.

Develop endpoint monitoring, reporting, dashboards, and analytics to identify health, compliance, and performance issues.

Perform root-cause analysis and implement permanent engineering solutions for recurring incidents.

Support Service Desk and Desktop Support teams through technical escalation, documentation, knowledge transfer, and engineering guidance.

Participate in incident, problem, change, patch, and vulnerability-management processes.

Maintain accurate technical documentation, implementation plans, operational procedures, and support runbooks.

Continuously identify opportunities for endpoint standardization, automation, self-service, security improvement, and operational efficiency.

Technical Skills

Preferred experience with:

Microsoft Intune

Windows 10/11

Microsoft Entra ID / Azure AD

Windows Autopilot

PowerShell

Microsoft Defender for Endpoint

BitLocker

Conditional Access

Application packaging and deployment

Intune Remediations

Endpoint security and compliance

Vulnerability and patch management

Azure Log Analytics / Endpoint Analytics

Azure Virtual Desktop / WVD

Microsoft Graph API

Git / GitHub or similar source-control tools

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent experience.

Typically 3–6 years of experience in EUC, Endpoint Engineering, Desktop Engineering, Systems Engineering, or a related role.

Hands-on experience with Microsoft Intune and enterprise Windows endpoint management.

Strong troubleshooting, scripting, automation, and problem-solving skills.

Ability to work effectively across Infrastructure, Security, Service Desk, Desktop Support, and business teams.

Key Competencies

Endpoint engineering and troubleshooting

Automation and continuous improvement

Security and compliance awareness

Root-cause analysis

Technical ownership

Cross-functional collaboration

Documentation and knowledge sharing

Customer and employee experience focus

Key Measures of Success

Success in the role may be measured through:

Endpoint compliance and security posture

Reduction in vulnerabilities and unsupported software

Application deployment success

Windows upgrade and device lifecycle completion

Reduction in recurring incidents

Increased automation and automated remediation

Improved endpoint reliability and user experience

Reduction in manual support effort

Successful delivery of EUC modernization initiatives

Role Expectation

The EUC Engineer is expected to move beyond individual device troubleshooting and focus on creating repeatable, secure, automated, and scalable endpoint solutions that improve reliability, security, supportability, and employee experience.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com .