Senior Sales Manager-Retail(AI & Voice Bot)

Location: Bengaluru,Karnataka,India

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

At Exotel, we help leading banks and insurers transform customer conversations at scale. As an Sales Manager – Retail, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.

This is a quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You’ll Do

Own end-to-end sales cycles across Retail(Zomato, Meesho, Fliplkart etc.) accounts

Drive new logo acquisition and strategic account expansion

Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance

Engage CXOs, Digital, CX, IT, and Operations leaders

Lead discovery, solutioning, pricing, and contract negotiations

Partner with Product, Pre-sales, and CX teams to close complex deals

Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

Revenue and pipeline targets

AI & Voice Bot deal contribution

Deal size, win rates, and forecast accuracy

What We’re Looking For

4–12+ years of B2B sales experience (SaaS, platforms, or managed services)

Exposure to AI, Voice Bots, Conversational AI, CCaaS, or CPaaS solutions

Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

Professionals are comfortable selling AI with clear business outcomes

Self-driven, outcome-oriented, and consultative in approach

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