Network & Infrastructure Support Engineer

Provide onsite Network and Infrastructure Smart Hands support for Client's Bangalore office. Act as the local extension of Global Network, Security, Cloud, and Infrastructure teams by performing physical troubleshooting, diagnostics, hardware support, cabling validation, rack activities, and coordinated incident response.

Network Support

Perform Layer 1 and basic Layer 2 troubleshooting.

Troubleshoot wired and wireless connectivity issues.

Verify switch port status and VLAN assignments.

Support Cisco switching and wireless infrastructure.

Coordinate with global network teams for incident resolution.

Assist during network maintenance and outages.

Smart Hands Support

Rack and stack network equipment.

Patch panel and cabling verification.

Device installation and replacement.

Escort vendors and OEM engineers.

Perform hardware swaps under remote guidance.

Infrastructure Support

Assist with server and appliance installations.

Support UPS and infrastructure room checks.

Coordinate infrastructure hardware replacements.

Support IDF/MDF maintenance activities.

Assist with office expansion and relocation projects.

Security & Access Coordination

Assist with Palo Alto and Zscaler troubleshooting.

Coordinate Okta and Active Directory-related investigations.

Support endpoint compliance validation.

Maintain security and access documentation.

Incident & Change Support

Participate in P1/P2 incident bridges.

Provide onsite diagnostics during critical outages.

Execute approved change activities.

Update ServiceNow tickets and change records.

Required Technical Skills

Networking

Cisco Catalyst Switches

Cisco Wireless LAN Controllers

Meraki (preferred)

TCP/IP

DNS/DHCP

VLANs

Routing & Switching Fundamentals

Structured Cabling

Infrastructure

Windows Server Fundamentals

Active Directory

Azure AD / Entra ID

VMware Basics

Server Hardware Support

Security

Palo Alto Fundamentals

Zscaler Client Troubleshooting

MFA & Identity Troubleshooting

Okta Basics

Tools

ServiceNow

Visio

Network Monitoring Tools

Microsoft 365

5–8 years of Network / Infrastructure Support experience.

Experience supporting enterprise offices with 500+ users.

Experience working with remote global infrastructure teams.

Exposure to data center, IDF/MDF, and campus network environments.

Certifications (Preferred)

CCNA

CCNP (Preferred)

Microsoft Azure Fundamentals

ITIL Foundation

Shift: 24x5 Rotational