Team Lead 9A

Job Title:

Team Lead 9A

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation

Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates and changes

Provide subject matter expertise in handling escalated customer calls as needed

Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Complete shift-wide projects that aim to increase productivity, quality or other KPI

Promote the Company's values through both behavior and attitude, including being an advocate for your team members

Drive sales targets and deliver quarterly goals while being aligned with compliance policies.

Desired Skills:

Coaching

People management

Time management

Performance management

Excellent communication skills

change management and adaptability

conflict resolution and stakeholder management

Mindset to drive sales

Education : Graduation

Disclaimer :-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

India Bangalore - Divyashree

Language Requirements:

Time Type:

Full time