Senior Integration Developer

Ready to be a Titan?

ServiceTitan is looking for a Senior Integration Developer to design, build, and maintain enterprise-class integrations and automation workflows. This role is a key member of the Integration/Automation team and will focus primarily on the Workato platform, with exposure to MuleSoft and other middleware technologies. You will support cross-functional teams by serving as a technical resource for integrations spanning ServiceTitan, Workday, Salesforce, and ERP systems. You will architect, develop, and maintain inbound and outbound integrations that power critical business processes across Finance, Human Resources, and Operations. The ideal candidate brings deep Workato expertise, strong API and integration design skills, experience leveraging AI/ML APIs within integration workflows, and prior software development experience.

Integration Development

Lead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platform

Create technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-end

Understand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriate

Design and develop RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows

Build custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirements

Develop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenarios

Collaborate with stakeholders to assess and document requirements, review designs, and define functional specifications

Manage integration analysis, configuration, and deployment across development, staging, and production environments

Lead integration projects with third-party vendors from discovery through design, development, testing, and implementation

Integration Administration & Operations

Proactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments

Build and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows

Participate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updates

Monitor, track, and resolve enterprise integration support tickets; collaborate with functional leads on escalated issues

Create detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycle

Research integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholders

Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes, and how they relate to integrations

Assume additional responsibilities as required

Technical Leadership & Architecture

Serve as the subject matter expert on the Workato and MuleSoft integration landscape, including recipe/flow patterns, connector capabilities, and platform best practices

Maintain current knowledge of Workato and MuleSoft products, iPaaS industry trends, and agile methodology best practices

Stay current with platform releases, new connectors, and features; evaluate their potential impact on existing integrations and recommend adoption strategies

Be a strong contributor to the integration platform vision and drive team planning and architectural decisions

Work with business stakeholders to identify problem areas, assess integration complexity, and determine overall project impact

Develop and maintain the end-to-end enterprise integration strategy, including middleware selection, data flow governance, and API management

Partner with business stakeholders and engineering team members to align on objectives and delivery programs

Help manage timelines and deliverables within large, multi-month integration projects

Understand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), driving alignment with system owners

Be an active participant in enterprise architecture discussions and integration governance forums

Data Management, Reporting & Audits

Design and implement data reconciliation processes to ensure integrity across integrated systems

Produce and review audit reports to assess integration performance, error handling effectiveness, and data quality

Build dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration health

Maintain and enhance reporting frameworks to support operational excellence and SLA compliance

Translate business requirements into integration-driven reporting solutions and analytics

AI-Powered Integrations

Design and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes

Build intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflows

Integrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generation

Collaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelines

Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance

Stay current with emerging AI/ML APIs, SDKs, and platform capabilities relevant to enterprise integration and automation

What you'll bring:

5+ years of hands-on experience designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required; MuleSoft strongly preferred)

Strong experience building Workato recipes, managing workspaces, and using Workato SDK to build custom connectors

Experience with MuleSoft Anypoint Platform, including Mule flows, DataWeave, API Manager, and Anypoint Studio

Deep knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication patterns

Experience integrating with enterprise systems such as ServiceTitan, Workday (HCM, Finance, Payroll), Salesforce, and ERP platforms

Strong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliation

Experience with CI/CD pipelines, version control (Git), and deployment automation for integration assets

Strong understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architecture

Knowledge of all phases of the system development lifecycle, including production support

Strong analytical skills, problem-solving, and troubleshooting abilities

Excellent written and verbal communication with a focus on technical documentation and cross-team collaboration

Ability to work independently as well as in a team environment

Highly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgency

Experience integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows for tasks such as data extraction, classification, or content generation

Preferred Qualifications

Workato Automation Pro certification or MuleSoft Certified Developer certification

Experience with Workday integrations (Studio, EIB, RaaS, Web Services) is a strong plus

Experience with programming languages: Python, Java, or JavaScript/Node.js

Familiarity with cloud platforms (AWS, GCP, or Azure) and serverless architectures

Experience with monitoring and observability tools (Datadog, Splunk, or similar)

Knowledge of data governance frameworks and compliance requirements (SOX, GDPR)

Experience in a B2B SaaS or field service management technology environment

Hands-on experience with AI/ML frameworks (e.g., LangChain, Hugging Face) or building intelligent document processing solutions

Familiarity with prompt engineering, AI model evaluation, and responsible AI practices in production systems

Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or commensurate professional experience

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Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.