Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

Experience: 9+years

Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations

Hands-on experience in designing and implementing ServiceNow integrations

Strong understanding of ServiceNow platform architecture and best practices

Experience in implementing and supporting ITSM and ITOM solutions

Experience in CMDB management and Service Mapping implementation

Experience in other ServiceNow modules such as SPM, GRC, or HRSD

ITIL knowledge is preferred

ServiceNow certification in any module is preferred

Ability to understand business requirements and translate them into technical solutions

Experience in developing technical solutions and performing integration testing

Strong problem-solving, communication, and stakeholder management skills

Ability to work effectively in a global delivery environment

Work with the ServiceNow team to implement ServiceNow solutions across global locations

Provide technical expertise in ServiceNow ITSM and ITOM modules

Design, develop, and implement ServiceNow integrations with enterprise applications

Understand business needs and align them with standardized processes and solution design

Prepare technical specifications and implementation documents

Develop and implement technical solutions on the ServiceNow platform

Configure and customize ServiceNow applications based on business requirements

Support CMDB implementation, maintenance, and optimization activities

Implement and support Service Mapping solutions

Perform component integration testing and ensure quality delivery

Collaborate with cross-functional teams to ensure successful project delivery

Troubleshoot and resolve technical issues on the ServiceNow platform

Ensure adherence to ServiceNow best practices and continuous improvement initiatives

Participate in design reviews, code reviews, and provide technical recommendations

Bachelor’s or master’s degree in computer science, Information Technology, or a related field