IT Technician

Key Responsibilities: • Troubleshoot and resolve complex issues related to: • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune, Defender etc.). • Windows, Mac, Linux OS trouble shooting and installation. • M365 app errors, networking /VPN/ connectivity & performance issues. • All Linux, Mac and Windows software installation and troubleshooting. • JIRA & Confluence. • Handle remote troubleshooting via tools such as TeamViewer • Administer and troubleshoot issues related to: Active Directory (AD) and Entra ID in laptops and Mobile phones. • Configure / Maintain meeting room hardware, AV equipment, and printers. • Ensure timely resolution within SLA/SLO, escalate appropriately where needed. • Maintain high-quality interpersonal communication and demonstrate a neutral, fluent English accent in all end-user interactions. • Minimum 4 years of relevant experience, with strong written and verbal communication with a neutral and clear English accent.