Smartsheet
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is establishing a new Enterprise Insights & Intelligence team to centralize ownership of corporate metrics, analytics governance, and self-serve data enablement. This is a foundational hire — you will help build this function from the ground up, with direct visibility to senior leadership and the opportunity to shape how the entire organisation consumes and trusts its data. We are looking for a Senior Business Intelligence Engineer who can operate across three strategic pillars: automating and governing corporate executive reporting , standardising metrics and reporting practices at scale , and enabling self-serve and AI-powered data solutions . Day to day, this means you could be building an automated executive scorecard, codifying metric definitions into a governed semantic layer, standing up an AI agent that lets business users query trusted data in natural language, or leading enablement sessions on our analytics platforms. The thread connecting all of it is ensuring that Smartsheet's data is trusted, consistent, accessible, and ready for both human and AI consumption. This is not a traditional reporting or data science role. You will work across dbt, MetricFlow, Snowflake, and Databricks to build the governed data layer that underpins everything — from board-level scorecards to LLM-powered insights to self-serve dashboards. You Will Design, build, and maintain governed metric models — standardised, reusable definitions of business KPIs that dashboards, reports, and AI agents all query from a single source of truth Own the automation and maintenance of corporate scorecards and executive reporting (SLT/XLT), ensuring trusted, timely data with AI-powered anomaly detection and alerting Conduct deep dives on key KPIs and company goals , surfacing actionable insights and translating short- and long-term business priorities into data-driven recommendations shared via reviews and async updates Lead metric certification and governance — maintain a centralised KPI glossary, standardise dashboards, and retire stale reporting assets Build AI agent integrations (MCP servers, skills, subagents) that allow tools like Claude and Snowflake Cortex to query enterprise data through the semantic layer with metric-correct SQL Drive self-serve analytics enablement — documentation, training, dashboard quality checks, and experimentation governance across Amplitude, Tableau, and other platforms Partner with Product, Engineering, Finance, GTM, and Customer Success to align metric definitions and data sources cross-functionally Translate qualitative UX signals and customer feedback into measurable data pipelines You Have Bachelor's degree (B.Tech / B.E. / B.Sc.) in Computer Science, Engineering, Mathematics, Statistics, or a related quantitative field 5+ years of experience in analytics engineering, BI engineering, data engineering, or a closely related role Experience with KPI design and insight generation — ability to define meaningful metrics, analyse trends, identify anomalies, and communicate findings that drive business decisions Familiarity with dbt (dbt Core or dbt Cloud) and concepts like YAML-based metric definitions and reusable data models; hands-on experience is a plus but not required Deep SQL expertise with experience working in cloud data platforms such as Snowflake and/or Databricks Experience building semantic layers , governed data models, or canonical metric definitions for downstream consumption Working familiarity with AI/LLM tooling — concepts such as MCP (Model Context Protocol), agentic frameworks, or tool-use patterns for large language models Proficiency with one or more BI/visualisation tools (Tableau, Amplitude, or similar) Strong cross-functional collaboration skills and excellent async communication across time zones (IST / US Pacific overlap expected) A proactive, ownership-driven mindset — comfortable building new processes and standards in a greenfield environment Preferred Qualifications Experience building AI agent skills, subagents, or MCP server integrations for LLMs Hands-on experience using agentic coding platforms (Claude Code, Cursor, Windsurf, etc.) to streamline and automate analytics workflows Software engineering experience ( Python, JavaScript/TypeScript ) with the ability to contribute to application-level instrumentation code Experience with event taxonomy design , behavioural analytics pipelines, or product instrumentation (Amplitude, Segment, etc.) Familiarity with metric governance frameworks , data catalogues, or data quality tooling Prior experience working in a SaaS or enterprise software environment Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 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