Staff Engineer, ServiceNow (CMDB & ATF)

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Experience - 5+ years

Strong hands-on experience with ServiceNow platform testing and quality assurance processes

Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory

Strong knowledge of CMDB concepts, data governance, and data hygiene best practices

Experience in designing, developing, and maintaining automated test scripts using ATF

Good understanding of ServiceNow platform fundamentals and core functionalities

Experience with Asset Management processes and ServiceNow Asset Management modules

Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow

Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub

Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing

Strong understanding of functional, regression, integration, and end-to-end testing methodologies

Ability to independently drive QE initiatives and establish testing best practices

Strong analytical, troubleshooting, and defect management skills

Excellent communication and stakeholder management skills

CSA certification or relevant ServiceNow certifications will be an added advantage

Design, develop, execute, and maintain automated test cases using ServiceNow ATF

Validate ServiceNow platform functionality across releases, enhancements, and configurations

Perform functional, regression, integration, and end-to-end testing activities

Ensure CMDB data quality and support data hygiene initiatives across the platform

Validate Asset Management, Compliance, Auditing, and Security Control processes

Perform testing and validation of integrations with third-party systems and applications

Support ServiceNow upgrade and clone activities, including impact assessment and testing

Identify, document, track, and manage defects through resolution

Develop and maintain test plans, test cases, test scripts, and testing documentation

Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables

Provide testing sign-off and quality assurance recommendations for production deployments

Analyze test results and provide actionable insights to improve platform quality and stability

Drive continuous improvement initiatives for ServiceNow QE processes and test automation

Ensure adherence to organizational quality standards, governance, and best practices

Bachelor’s or master’s degree in computer science, Information Technology, or a related field