BUSINESS ANALYST

Job Description Apply now Apply Now Start applying with LinkedIn Start Please wait... Job Title: BUSINESS ANALYST City: Hyderabad State/Province: Telangana Posting Start Date: 10/13/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Position: Business Analyst Band: B3 Location: Hyderabad (5 days WFO) Shift: 8-5:30 PM (can be extended occasionally for key priorities) Qualification: Should hold a Master Degree Responsibilities:- Understand client's products, internal tools and processes and leverage those to push automation and increase work efficiency Using data and scientific management techniques to analyze data and provide solutions to cater to various business needs Leveraging multiple teams/products for data enhancement. Leading and assisting in special Pilot Projects related to Business and coming up with actionable recommendations CRITICAL SKILLS REQUIRED:- Lead the support team to drive analysis and perform pilot work/audit Lead analysis for the process, focusing on product features and user experience Write detailed PRD for new proposals and get new workflows to improve the existing data Raise / Drive the feature request that will improve or affecting the process Review the policy documentation document and suggest improvements Suggest improvements to our workflow and processes Identify and propose initiatives to increase efficiency Should have an understanding of SQL and exposure to data analytics projects/methodologies ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information Systems(Maps)

. Experience: 5-8 Years

. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply now Apply Now Start applying with LinkedIn Start Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open roles that match your interests and skills Search Jobs >