Executive – Technical Support

Key Responsibilities: Customer service / Front-end customer handling. Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop). Troubleshooting of technical related issues and ensure to resolve the issues / queries. Escalate problems when unable to resolve customer issues. Knowledge of computer hardware & software is an added advantage. Excellent language fluency, excellent verbal & written communication skill. Should be able to handle customer queries and should aim at customer delight. Should be technically sound. Self driven & goal oriented and willing to work on Weekends