Senior Product Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Senior Product Manager, Orders & Reservations

Orders & Reservations sits at the center of Expedia Group's commerce platform — the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.

What You Will Do (Roles & Responsibilities)

As a Senior Product Manager, you will help improve the Book-to-Serve journey by optimizing purchase, booking, and payment success while reducing Failed Customer Interactions through better validation, orchestration, retry, guidance, and intelligent routing. Specifically, you will:

Own the end-to-end product vision, strategy, and roadmap for order management and reservations, translating business and technical goals into measurable outcomes for a highly scalable, business-critical platform

Partner closely with engineering and architecture teams to design and evolve APIs, distributed systems, and cloud-based integrations that improve orchestration, retry logic, and intelligent routing across the transaction lifecycle

Drive down Failed Customer Interactions by leading incident learnings, root-cause analysis, defect reduction, and monitoring/alerting improvements in partnership with operations and support teams

Lead cross-functional delivery across product, engineering, design, analytics, finance, and risk — writing clear PRDs, prioritization frameworks, and delivery plans, and building alignment through executive updates and trade-off discussions

Explore and apply AI/ML, LLMs, and intelligent automation (e.g., anomaly detection, synthetic monitoring, agent-assisted operations) to proactively catch and prevent booking, payment, and servicing failures

Use data, dashboards, and experimentation to continuously track purchase, booking, and payment success rates, identifying friction points across the Shop-to-Book-to-Serve journey and prioritizing fixes accordingly

Minimum Qualifications

Min 7+ years of product management experience owning complex, platform-oriented products across booking, orders, reservations, payments, servicing, or transaction lifecycle

Strong understanding of commerce/booking journeys — supply, payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing

Proven ability to define product vision, strategy, and roadmaps that drive measurable improvements in success, reliability, and cost metrics for large-scale systems

Strong technical fluency (APIs, distributed systems, data platforms, cloud architectures) and ability to partner effectively with engineering

Demonstrated cross-functional leadership and stakeholder communication skills, including executive updates and influence without direct authority

Strong analytical rigor — using data, experimentation, and root-cause analysis to guide decisions and reduce Failed Customer Interactions

Preferred Qualifications

Experience with order management systems, reservation platforms, travel/hospitality commerce, marketplaces, or other high-volume transactional products

Familiarity with booking and servicing metrics — Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, contact/failure rates

Experience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners

Experience building or scaling self-service servicing capabilities for cancellations, changes, refunds, and trip management

Experience driving platform cost optimization, telemetry efficiency, cloud economics, or governance programs

Software engineering, systems architecture, or computer science background, with ability to engage deeply in technical design discussions

Experience operating products globally across multiple brands, lines of business, markets, currencies, regulatory environments, or customer segments

MBA or equivalent business education; technical degree or equivalent technical experience

Experience in a fast-paced environment balancing customer value, commercial outcomes, platform health, and delivery constraints

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.