IT Engineer

COMPANY OVERVIEW

300+ media companies as clients, $40+ billion in revenue

processed, 25,000+ worldwide users.

Operative is a revenue accelerant for media companies around

the world. No other software company in AdTech space, brings a

comparable depth of experience to create truly innovative

software that performs across all platforms, revenue models and

business units. We are a SAAS (Software as a Service) platform

which helps clients manage advertisements both in the linear (TV)

and digital space. We have been in the market for over two

decades and have 1100+ employees with 12 offices spread across

the globe. Operative is proud to play a pivotal role in the way

advertising is bought, sold and managed across media industry.

Operative is a fast-growing global software company supporting

broadcast and media organizations worldwide. We are looking for

a proactive and customer-focused IT Support Engineer to provide

end-user support across hardware, software, and identity

systems. The role involves managing devices via Microsoft Intune,

supporting enterprise applications, and ensuring a seamless IT

experience for employees globally.

KEY RESPONSIBLITIES

Hands-on experience with Microsoft Intune (MDM & MAM)

Strong knowledge of Office 365 / Microsoft 365 Admin Suite

Experience with OKTA (SSO, MFA, Identity Management)

Proficiency in Windows & macOS support

Solid experience with Active Directory / Azure AD

Strong end-user support (L1/L2) experience

Experience in user onboarding & offboarding lifecycle

Ability to handle hardware support (laptops, peripherals)

Experience in incident handling and escalations

GOOD TO HAVE SKILLS

Experience with PowerShell scripting

Knowledge of Power Automate / workflow automation

Exposure to Zoom or video conferencing tools

Experience with IT vendor management and procurement

processes

Understanding of IT Security policies and compliance

frameworks

Familiarity with access control systems.

Minimum 5+ years in IT Support / Desktop Support / End-User

Computing

Experience working in enterprise or global environment

Exposure to escalation handling (L2/L3)

Experience supporting remote and onsite users

WHY JOIN US?

Operative is a technology-oriented product organization that

believes in empowering its people

We use the latest tech stack and empower our engineers to

learn, work and ideate on new technologies available in the

market

We provide flexi work schedules and remote working to

encourage work life balance

We are an equal opportunities employer and recruit based on

the experience and skill set.

We offer a competitive salary and benefits package