Customer Service Support Advisor

Job Description Apply now Apply Now Start applying with LinkedIn Start Please wait... Job Title: Customer Service Support Advisor Req ID: 62800 Job Function: Business Services & Operations Posting Start Date: 25/09/2026 Posting End Date: 02/10/2026 Division: UK Business Job Location: IND-Gurugram-IQ Advertised Salary: competitive About the role The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package Apply now Apply Now Start applying with LinkedIn Start Please wait...