Guest Service Associate - Housekeeping

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

Execute room cleaning operations in strict accordance with company standards and LRA requirements, ensuring all guest rooms are maintained to a defect-free condition

Prepare and equip all guest rooms with linens and amenities according to established protocols

Maintain professional and courteous interactions with guests at all times

Communicate guest requests, messages, and concerns to supervisory staff in a timely manner

Report all maintenance issues, missing items, and damaged property to the supervisor immediately

Document and process all lost and found items according to established procedures

Maintain comprehensive knowledge of housekeeping chemicals, cleaning methodologies, and safety protocols to ensure optimal hygiene standards

Uphold rigorous personal hygiene standards and professional appearance

Adhere to all scheduled cleaning cycles and deep-cleaning procedures

Demonstrate proficiency in the proper operation and maintenance of housekeeping equipment and trolleys

Ensure housekeeping trolleys are maintained in a clean, organized, and fully-equipped condition at all times

Maintain all public areas including floor pantries, corridors, and fire exits in a clean and accessible condition

Conduct regular inventory checks and assist supervisory staff with linen and amenity audits

Execute start-of-shift and end-of-shift duties, including trolley replenishment, equipment cleaning, and area maintenance

Comply with all key handling, lost and found, safety, and security procedures

Protect and safeguard all hotel property and assets

Report all maintenance concerns in guest rooms and public areas to appropriate personnel

Execute all additional duties and assignments as directed by supervisory staff

Adhere strictly to all company policies and operational decisions