AR – Team Lead RCM (US Healthcare)

NEOLYTIX

Team Lead – AR (RCM)

Accounts Receivable & Denials · US Healthcare

4–5 Yrs AR · 1+ Yr TL FUNCTION

Operations – RCM LOCATION

Gurugram (Onsite) SHIFT

Night (US Hours)

Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.

The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.

You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities

Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.

Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.

Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.

Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.

Handle escalated accounts and complex denials personally when needed.

Partner with QA on calibration and turn audit findings into floor-level fixes.

Build the People Coach associates on payer-specific nuances, documentation quality, and call handling.

Manage shift adherence, leave planning, and floor discipline for the pod.

Identify and develop Sr Associate potential; give structured input into appraisals.

Skills & Experience

Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.

Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.

Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.

Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.

Preferred Experience running a pod across multiple clients or specialties.

Exposure to workforce basics — shrinkage, occupancy, and staffing math.

Eligibility Criteria

Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.

Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.

Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.

Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.

Notice period: Immediate joiners or candidates on short notice strongly preferred.

Performance Expectations

You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target.

Aged-AR movement (90+/120+) for the pod.

Pod quality score (QA) and calibration adherence.

Productivity vs. target, shift adherence, and pod attrition.

Hiring Process

Aptitude & Skill based assessment.

Domain & operations interview (RCM knowledge, scenarios).

HR discussion (fitment, shift, notice).

Why Join Neolytix

US Healthcare Depth

Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path

Associate → Sr Associate → QA / TL → AM: progression tied to performance.

Multi-Platform Exposure

Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO

A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.