FIS
Sr Manager, Client Contact
3rd Floor, Fairmount, Hiranandani Business Park, Powai, Mumbai- 400076, Mahārāshtra, IndiaPosted today
Skills
call center managementcustomer servicevoice supportchat supportback office supportperformance managementprocess improvementroot cause analysisquality monitoringworkforce managementscheduling softwarems office
Job description
We are looking for a Senior Manager, Client Contact to oversee customer service teams, ensuring high-quality support and adherence to service standards. You will act as an escalation point for complex issues and provide coaching to staff. Ideal candidates bring extensive experience in call centre management and strong customer service expertise.