Level AI
Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionises customer engagement by transforming contact centres into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organisations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Competencies: Data Modelling: Skilled in designing data warehouse schemas (e.g., star and snowflake schemas), with experience in fact and dimension tables, as well as normalization and denormalization techniques. Data Warehousing & Storage Solutions: Proficient with platforms such as Snowflake, Amazon Redshift, Google BigQuery, and Azure Synapse Analytics. ETL/ELT Processes: Expertise in ETL/ELT tools (e.g., Apache NiFi, Apache Airflow, Informatica, Talend, dbt) to facilitate data movement from source systems to the data warehouse. SQL Proficiency: Advanced SQL skills for complex queries, indexing, and performance tuning. Programming Skills: Strong in Python or Java for building custom data pipelines and handling advanced data transformations. Data Integration: Experience with real-time data integration tools like Apache Kafka, Apache Spark, AWS Glue, Fivetran, and Stitch. Data Pipeline Management: Familiar with workflow automation tools (e.g., Apache Airflow, Luigi) to orchestrate and monitor data pipelines. APIs and Data Feeds: Knowledgeable in API-based integrations, especially for aggregating data from distributed sources.