Senior Quality Engineer

Designs comprehensive test plans for a functional area, selecting strategies to address technical unknowns and scalability. Manages test environments, executes validation for critical services, and performs risk-based regression. Investigates and reports defects, participates in post-incident reviews, and tracks quality metrics. Collaborates across teams to align test activities and improve tools and processes. Develops automation scripts, executes tests in Continuous Integration/Continuous Delivery (CI/CD) pipelines, and applies quality gate criteria at key checkpoints.

Test Design and Strategy:

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Designs

comprehensive test plans that align with quality goals of the function and

product vision.

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Chooses

strategies based on behavior to inform architecture and tooling initiatives.

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Evaluates

coverage to account for technical unknowns and scalability across systems

within own functional test area.

Test Execution:

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Manages

test environments and ensures adequate data for testing.

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Executes

validation tasks for critical service areas by following test plans,

identifying defects, and escalating risks to support prioritization and service

quality.

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Follows

documentation for failures across components, working with others to implement

corrections where needed.

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Performs

risk-based regression to balance speed, risk, and automation coverage across

products or services.

Defect Tracking and

Management:

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Reproduces,

diagnoses, and collaborates on customer-reported issues, ensuring timely

resolution.

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Investigates

and escalates defects across features.

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Owns

reporting on test progress/defects, working with engineering to address root

causes.

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Contributes

to post-incident (post-mortem) reviews by gathering relevant data, documenting

observations, and assisting in the identification of root causes; supports the

drafting of findings and preventative actions for leadership review.

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Leads

triage for components on root cause analysis to uncover recurring quality

issues and drive improvements.

Collaboration and

Communication:

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Assists

with cross-functional quality initiatives by tracking test coverage against

feature delivery, surfacing test concerns, and supporting coordination with

partner teams on test activities.

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Works

with cross-functional development team members to align on areas for testing.

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Influences

the design and prioritizes testing and tooling.

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Develops

and enhances test management and automation tools to improve automation and

test processes.

Continuous Improvement:

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Follows

and applies established processes to improve consistency and reduce friction in

engineering workflows within a defined feature or task area.

Automation:

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Participates

in quality improvement efforts by sharing observations and documenting test

execution gaps within the team.

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Implements

automation scripts by following established patterns to support test coverage

within a component or feature.

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Identifies

and reports automation issues by executing tests and escalating failures or

gaps to senior team members.

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Executes

automated tests within Continuous Integration/Continuous Delivery (CI/CD) workflows

and raise issues related to test failures or integration breaks.

Risk Assessment:

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Identifies

quality risks early and collaborates to mitigate them.

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Applies

quality gate criteria on checklist at key software development checkpoints by

reviewing test results, static analysis outputs, and defect trends, soliciting

approval for completion.

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Reviews

test plans to ensure potential impact areas are accurately identified and

addressed by Scrum teams, coordinating across functions to confirm adequate

test coverage and risk mitigation.

Test Tooling:

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Develops

and enhances test management and automation tools that increase efficiency and

scalability.

Additional Responsibilities

(as needed):

Performance Testing:

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Tests

non-functional requirements, including single-user performance, scalability,

and responsiveness under dynamic workloads.

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Engages

performance to support load testing, tooling, and system tuning for high-risk

or complex scenarios.

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Incorporates

user experience considerations into performance assessments to ensure

acceptable response times and system usability.

Core Responsibilities

Planning & Execution:

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Independently

manages work, monitoring timelines and deliverables to ensure projects or

initiatives stay on track and meet requirements.

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Proactively

prioritizes work and adapts to resource or timeline shifts, suggesting

adjustments to maintain project efficiency.

Collaboration &

Partnership:

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Collaborates

across teams to align on expectations and achieve shared objectives.

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Builds

and maintains a comprehensive understanding of business, stakeholder, and/or

customer needs to build and support effective partnerships.

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Actively

listens to diverse perspectives and asks questions to ensure understanding of

others.

Problem Solving:

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Independently

identifies and addresses standard and non-standard issues in accordance with

standard practices, escalating more complex issues as appropriate.

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Analyzes

data and/or information from multiple sources to troubleshoot standard and

non-standard errors.

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Contributes

to knowledge sharing and best practices.

Continuous Learning:

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Embraces

continuous learning by actively seeking to build knowledge and new skills

and/or tools, and staying current with industry trends and best practices.

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Seeks

out and leverages feedback and training to improve skills.

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Contributes

to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

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Develops

ideas and recommends updates to increase the efficiency and effectiveness of

processes, protocols, and workflows within a team.

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Seeks

input from team members on alternative approaches and methods for improving

work.