Facilities Operations Lead, Bengalaru

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Job Description

Primary Duties & Responsibilities

• Global REF Operating Model Adoption (Standards & Ways of Working)

Represent the Bengaluru GCC within the REF operating model; ensure site execution follows REF standards, governance rhythms, and reporting requirements .

Implement and maintain standardized ways of working (e.g., governance packs, KPI definitions, reporting formats, escalation paths, change control routines).

Contribute site insights, lessons learned, and improvement opportunities to regional/global REF forums and drive replication of best practices where applicable.

• IFM Governance & Contract Management (ISS)

Act as Takeda’s senior local point of contact for ISS and lead the site governance cadence (weekly/monthly/quarterly as appropriate).

Maintain clear scope and service expectations aligned to the global IFM framework (MSA), applicable local SOWs, and Takeda policies; drive disciplined change control and documentation.

Hold the IFM partner accountable for contractual performance, operational discipline, service quality, and continuous improvement commitments; challenge constructively and escalate when outcomes, risks, or budget integrity are threatened.

• Service Outcomes Oversight (Soft & Hard Services)

Provide strategic oversight of soft and hard services to ensure consistent outcomes across the site (e.g., maintenance performance, workplace services, helpdesk/work order responsiveness, vendor coordination).

Lead cross-functional operational alignment and decision-making across local stakeholders (and engage regional/global partners when required) to secure end-to-end service outcomes and colleague experience.

• Performance Leadership (KPIs / SLAs / RCA / Continual Improvement)

Own site KPI/SLA performance leadership: definition, monitoring, validation, performance reviews, and structured improvement plans with ISS.

Ensure timely and effective root cause analysis and corrective/preventive actions; verify evidence, effectiveness, and recurrence prevention.

Drive measurable continual improvement and benefits realization.

• Commercial & Financial Stewardship (OPEX / CAPEX / Forecast / Invoice Governance)

Own facilities OPEX planning and forecasting; ensure transparency, variance control, and disciplined financial governance in alignment with Takeda processes.

Validate supplier charges/invoices against scope, delivery, and agreed commercial mechanisms; ensure audit-ready supporting documentation and controls.

Co-develop and maintain a site CAPEX roadmap aligned with growth, reliability, compliance, and sustainability priorities; coordinate execution interfaces with internal teams and partners.

• Data-Driven Operations & Service Data Quality

Drive data-driven operational management through KPI analytics, trend monitoring, exception reporting, and performance transparency.

Ensure data quality for key operational datasets/systems (e.g., CMMS/CAFM/work order data) to enable reliable insights and decision-making.

Translate operational data into executive-ready insights, priorities, and improvement actions.

• Risk, Compliance, Incident & Continuity

Ensure facilities operations are delivered in compliance with applicable laws and Takeda policies; maintain documentation readiness for audits/inspections.

Lead facilities incident response governance for major disruptions (e.g., critical system outages, leaks, safety/security-relevant facilities incidents), including stakeholder communications and after-action reviews.

Support business continuity routines and operational resilience expectations through supplier readiness, escalation discipline, and lessons learned.

• GCC Growth, Scaling & Change (Core to the Role)

Lead facilities/workplace readiness for GCC growth and scaling: capacity increases, expansions, reconfigurations, and evolving workplace requirements.

Translate growth demand into an operational plan across ISS services, landlord/building management interfaces (as applicable), and Takeda stakeholders.

Drive operational maturity initiatives (clear operating rhythm, role clarity, scalable service design) and coordinate stabilization (“hypercare”) after major changes where required.

• Landlord / Building Management Interface (as applicable)

Serve as the senior local point of contact for landlord/building management matters impacting Takeda leased premises, coordinating resolution via ISS and relevant parties.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time