Staff Engineer - Site Reliability

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.     Location:  This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.   In-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.   We are seeking a Senior or Staff Site Reliability Engineer to join the Middleware Engineering team supporting NCC Next, Nextiva's AI Native platform. This role is responsible for the reliability, scalability, performance, and operational excellence of critical middleware and cloud infrastructure services. The ideal candidate will have strong experience with Kafka, Vector Databases, Kubernetes, GCP, observability, automation, and distributed systems, along with a passion for building highly reliable platforms at scale. If you enjoy owning systems end to end, writing clean automation, and working in a fast-moving team that values innovation, this role is for you.

What You'll Do

Key Responsibilities Own the reliability, availability, scalability, and performance of middleware and cloud infrastructure platforms Support and optimize Kafka environments, including performance tuning, capacity planning, upgrades, and troubleshooting Administer, support, and optimize Vector Database platforms Manage and support GCP and GKE environments Drive infrastructure automation, operational excellence, and platform reliability initiatives Lead production incident response, troubleshooting, root cause analysis, and post incident reviews Build and maintain monitoring, alerting, and observability solutions Define and maintain SLIs, SLOs, and error budgets Support database operations, performance optimization, and operational health Required Qualifications Senior Level: 5+ years of relevant experience Staff Level: 10+ years of relevant experience Strong experience operating distributed systems in production environments Mandatory Skills: Kafka (Highest Priority) 5+ years of hands on Kafka production experience preferred. Strong knowledge of Kafka architecture, brokers, partitions, replication, consumer groups, monitoring, and troubleshooting. Vector Database (Mandatory) Minimum 2+ years of hands on production experience with Vector Databases. Experience with Weaviate is strongly preferred. Strong understanding of vector search, embeddings, indexing, performance tuning, scaling, replication, and operational support. GCP / GKE 5+ years of production experience with GCP and Kubernetes. Experience managing and troubleshooting production GKE environments. SRE / DevOps Experience with incident management, root cause analysis, infrastructure automation, and CI/CD practices. Infrastructure as Code experience, preferably Terraform. Automation and scripting experience using Python, Go, Shell, or similar technologies. Observability Experience with Datadog, Splunk, OpenTelemetry, Prometheus, Grafana, or similar platforms. Strong understanding of monitoring, alerting, metrics, logs, and distributed tracing. Linux & Database Operations Strong Linux administration and troubleshooting skills. Experience supporting databases such as MongoDB, PostgreSQL, Redis, Elasticsearch, or ClickHouse. Preferred Qualifications Experience supporting AI Native platforms. Experience with LLM infrastructure, vector search, or embedding technologies. Strong technical leadership and mentoring experience for Staff level candidates. On Call Expectations Participate in a Follow the Sun support model. Weekend on call rotation approximately once every four weeks. Participate in incident response and escalation management. AI Expectations: Candidates should demonstrate practical use of AI tools such as ChatGPT and cloud AI services to improve troubleshooting, automation, and operational efficiency while maintaining strong engineering fundamentals and problem solving skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results : Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go. Critical Thinker: Data-driven,  forward-thinking  individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work. Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care  for customers and teammates. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security 💰 - Provident Fund & Gratuity Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!   Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf.  All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to talent@nextiva.com.  We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately. For genuine opportunities, please apply only through our official career sites: Nextiva Careers  &  Nextiva Jobs on LinkedIn . #LI-AK1 #LI-Onsite   Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram ,  Instagram MX ,  YouTube ,  LinkedIn , and the  Nextiva Blog .