Sr. Associate Account Management

Agent – Mail Operations (2+ Years Experience)

Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.

Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns

Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats

Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs

Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies

Support incident response by documenting findings, maintaining audit trails, and escalating critical risks

Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment

Collaborate with internal teams and external vendors for issue resolution and trend tracking

Required Skills & Qualifications:

2+ years of experience in email operations, Trust & Safety, or SOC environments

Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure

Hands-on experience with Splunk for log analysis

Strong analytical, investigative, and problem-solving skills

Ability to work in shifts within a 24x7 environment

All your information will be kept confidential according to EEO guidelines.