IT Executive

The IT Executive will be responsible for managing and supporting Dermatouch’s IT infrastructure, systems, and end-user requirements. This includes installation, configuration, troubleshooting, and maintenance of IT hardware/software, user account management, IT asset tracking, and ensuring data security. The role also involves supporting internal teams with IT tools (such as email, CRM, and cloud-based applications) to ensure smooth day-to-day business operations. Key Responsibilities: • Create, manage, and maintain user accounts in Active Directory, Zoho, and other business applications. • Provide required access permissions and manage hardware allocation for new employees. • Install, configure, and troubleshoot Windows OS, MS Office, Zoho Email, Zoho Books, Zoho CRM, and other company-specific software. • Provide IT training and guidance to new users on policies and tools (onsite & remotely). • Manage, configure, and monitor firewalls, antivirus systems, and backups to ensure data security. • Oversee CCTV monitoring, networking devices, and IT peripheral inventory. • Support and troubleshoot network issues, printers, and hardware upgrades. • Act as the first point of contact for IT support queries via ticketing tools or direct communication. • Troubleshoot and resolve IT issues (hardware/software/network) for employees across offices and remote locations. • Procure, maintain, and track IT assets including laptops, desktops, printers, and mobile devices. • Maintain up-to-date records of IT hardware and software licenses. • Ensure IT policies and security protocols are followed across the organization. • Maintain regular backups and prepare IT reports/documentation as required. Requirements • Bachelor’s degree/diploma in Information Technology, Computer Science, or related field. • 2–4 years of experience in IT support/desktop support/system administration. • Strong knowledge of Windows OS, Active Directory, MS Office, and cloud-based applications. • Experience with Zoho (Email, Books, CRM) preferred. • Knowledge of firewalls, antivirus solutions, and backup management. • Good troubleshooting, problem-solving, and communication skills. • Ability to multitask, prioritize, and work under pressure.