Staff Engineer, ServiceNow (CMDB & Service Mapping)

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.oss-functional teams to ensure successful project execution and delivery

Experience: 5.5+ years of overall IT experience

Strong experience in CMDB, Discovery, and Service Mapping

Hands-on experience in designing, implementing, and maintaining enterprise CMDB solutions

Strong experience with CSDM, CMDB Governance, and Identification & Reconciliation Engine (IRE)

Experience with CMDB Health, CI Relationships, Data Certification, and Duplicate CI Remediation

Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes

Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications

Hands-on experience configuring Discovery schedules, credentials, probes, sensors, and patterns

Experience developing and maintaining Pattern-based Discovery solutions

Strong expertise in Top-down Service Mapping, Business Service Modeling, and Multi-tier Application Mapping

Experience integrating CMDB with SCCM/MECM, VMware vCenter, Azure, AWS, GCP, Active Directory/Entra ID, and monitoring tools

Strong experience working with REST and SOAP APIs for integrations

Good understanding of ITOM processes, enterprise infrastructure, networking, virtualization, and cloud technologies

Strong analytical, troubleshooting, problem-solving, and stakeholder management skills

ServiceNow Certified System Administrator (CSA) certification is mandatory; CIS Discovery and CIS Service Mapping certifications are preferred

Design, implement, and maintain enterprise CMDB solutions following ServiceNow best practices

Develop and configure ServiceNow Discovery and Service Mapping for business-critical applications and infrastructure

Implement and maintain CSDM-aligned CMDB architecture and governance standards

Configure and manage Identification & Reconciliation Engine (IRE), identification rules, and reconciliation rules

Monitor and improve CMDB Health, including completeness, correctness, and compliance metrics

Configure Discovery schedules, credentials, probes, sensors, and pattern-based discovery solutions

Create, maintain, and optimize Service Maps for distributed, hybrid, and multi-tier applications

Troubleshoot Discovery failures, identification issues, duplicate CIs, and Service Mapping-related problems

Build and maintain integrations using REST APIs, Integration Hub, and MID Servers to enrich CMDB data

Collaborate with Infrastructure, Cloud, Network, Security, and Application teams to improve CMDB data quality

Ensure adherence to ServiceNow development standards, governance, and security best practices

Lead technical discussions, design reviews, and provide recommendations for scalable ITOM solutions

Mentor junior developers and support continuous improvement initiatives across the ServiceNow platform

Bachelor’s or master’s degree in computer science, Information Technology, or a related field