Channel Operations Specialist/CMT

Company Description RAKwireless is a leading innovator in the Internet of Things (IoT) industry, dedicated to simplifying design complexities and accelerating time-to-market through its modular IoT solutions. Established in 2014 and headquartered in Shenzhen, China, the company operates R&D centers in Beijing and Xi'an and maintains strategic partnerships across Asia, Europe, and the Americas. Driven by its "IoT Made Easy" philosophy, RAKwireless delivers high-performance, energy-efficient, and easy-to-deploy solutions for developers, system integrators, and IoT solution providers across a wide range of industries. Through its innovative hardware components and unified software ecosystem, RAKwireless aims to eliminate connectivity and interoperability barriers, empowering both emerging and established markets. Join a dynamic IoT company that values collaboration, process excellence, and operational efficiency. If you enjoy organizing, supporting partners, and ensuring smooth execution of initiatives, this could be the perfect role for you! Requirements What You'll Do: Support the rollout of new initiatives and programs for channel partners Coordinate partner requests, inquiries, and support tickets to ensure timely resolution Maintain communication and follow-ups with partners to foster strong relationships Prepare reports and track key operational metrics Collaborate with internal teams to improve processes and support business objectives Help manage schedules and ensure timely execution of partner-related activities What We're Looking For: Strong communication skills: Clear and professional English (spoken and written) Organized and detail-oriented: Able to manage multiple tasks and priorities effectively Customer/partner-focused: Able to provide excellent support and maintain positive relationships Tech-savvy: Comfortable using CRM platforms or partner management systems, with hands-on experience in Zen-desk or similar ticketing platforms Problem-solving skills: Able to handle requests and issues efficiently Prior experience in channel operations, partner support, or related roles is preferred (2+ years) Self-motivated and proactive: Able to work independently and suggest improvements Benefits Company website- https://www.ibisventure.com/ and https://www.rakwireless.com/en-us Location- iThink by Lodha, Palava, Opp to Xperia Mall, Dombival east Working days- 5 days working. Sat & Sun fixed off Note- Candidate must communicate and write in English