Technical Customer Engineer II

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Essential Job Duties and Responsibilities

Set up, inspect and test new equipment at customer locations to ensure proper installation

Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment

Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules

Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.

Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment

Handle necessary administration related to quotations for customer on equipment servicing and repair

Test and package of equipment prior to shipment

Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry

Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.

Other duties as required by management

Education and Experience Requirements

Relevant Diploma / Degree in Engineering

2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.

Working experience in MNC is preferred.

Preferred Skills and Abilities

Able to work independently, positively, and a team player

Strong command of spoken and written English

Strong interpersonal and communication skills

Motivated, proactive and resourceful

Working Conditions and Physical Demands

Factory environment.

Can expect standing on long hours and work in shift basis.

Can expect work in Clean-Room environment

Travel Required

Domestic 5 0% International 1 0%