Training Manager

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Analyze:

Local retail & wholesale teams’ skill set levels

Training efforts and KPI’s ongoing to assess impact of training/coaching

Competitors’ client experience and service

Competitors’ product offer

Training trends and needs in the markets

Strategize:

Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related

Optimal use of your training budget

Develop:

Alignment with internal and external partners, to create win-win partnerships

Adapted training modules to local needs and strategy

Product and brand training

Customer service training

Coaching plans

Tools to help monitor & boost training results after training and in boutique

Best practices

Deploy:

Modules directly and indirectly to target audiences, consistent with Montblanc

Special trainings that support marketing activities (including Train the Trainer)

Coaching in line with the Sales/BTQ Managers strategy and team development

Monitoring Results:

Monitoring training results (quantitative and qualitative, short term & long-term)

Ensuring Return on Investment on all training

Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take

Coaching in the moment

Sharing and developing best practices

Collaboration & Relationships:

Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement:

Achievement of Wholesale business objectives

Achievement of Retail sales targets and business objectives

Achievement of client surveys & Mystery Shopping targets

PROFILE

At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience

Experienced in coaching and people development

Experienced in training other trainers

Commercial mindset and client experience focused

Understanding of clientelling and relationship building

Fluent English and local languages would be a plus.

Strong communication, interpersonal skills and team work

At ease with Excel and PowerPoint

Comfortable with number analysis and reporting

Experienced with retail KPI’s and analysis with proven results through training

Strategic mindset

Strong planning and time management skills

Agile, flexible and adaptable

Experience in the Leather & Watch market will be a benefit