accorhotel
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Oversee daily operations of the all-day dining outlet, ensuring smooth service delivery and adherence to operational standards Supervise, train, and mentor outlet staff, including servers, kitchen personnel, and support staff, whilst fostering a positive work environment Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction and feedback management Monitor and control food and beverage costs, inventory levels, and stock rotation to optimise profitability Ensure compliance with health, safety, and hygiene regulations, conducting regular inspections and audits Manage reservations, table allocations, and guest flow to maximise outlet capacity and revenue Prepare and analyse operational reports, including sales figures, labour costs, and performance metrics Implement and maintain quality assurance procedures for food presentation, taste, and service consistency Address guest complaints and concerns promptly, implementing corrective measures as necessary Collaborate with the culinary team to develop menus, seasonal offerings, and promotional initiatives Conduct staff briefings and performance reviews, identifying training needs and development opportunities Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods Liaise with other departments (housekeeping, front office, maintenance) to ensure seamless hotel operations Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with Fairmont brand guidelines Minimum 5-6 years of progressive experience in food and beverage operations management Proven track record managing all-day dining outlets or similar hospitality establishments Strong knowledge of food safety, hygiene standards, and health and safety regulations Demonstrated proficiency in profit and loss (P&L) management and cost control Excellent leadership and staff management capabilities with experience in training and development Strong communication and interpersonal skills with the ability to build effective relationships Proficiency in hospitality management systems and point-of-sale (POS) software Ability to work flexible hours, including evenings, weekends, and public holidays Hospitality management qualification, diploma, or relevant professional certification Experience working within luxury hotel environments or premium hospitality brands Knowledge of revenue management and yield optimisation strategies Experience in menu development and collaboration with culinary teams Advanced proficiency in Microsoft Office applications and data analysis Familiarity with guest feedback management systems and quality assurance procedures WHAT IS IN IT FOR YOU: Come As You Are Work With Purpose Grow, Learn and Enjoy Explore Limitless Possibilities