Cisco
Critical Accounts Manager
Hyderabad, Telangāna, IndiaPosted today
Skills
itiltechnical communicationroot cause analysisescalation managementsfdcconfluencejirastakeholder managementdocumentation managementservice improvementcustomer successcloud technology
Job description
Join our team as a Critical Accounts Manager, leading the response to high-priority, customer-impacting incidents. Oversee incident resolution, coordinate cross-functional teams, and provide clear updates to stakeholders. Ideal for candidates with significant experience in incident management and strong communication skills.