Delivery Head - Energy & Utilities

Roles & Responsibilities:

Capgemini is seeking a Senior level executive to manage delivery of portfolio of accounts within Energy, Utility and Technology industry with focus on complex engagements

This person will be responsible at Business Line level, for delivery quality, financial performance of all delivery engagements, client satisfaction and effective management of delivery-related risks and issues. Along with that will be responsible for delivering the solutions, the price, the quality based on the assumptions defined at solutioning stage.

Key responsibilities include

Challenge and approve the delivery model of the engagements at solutioning stage, including resourcing, capability, and capacity

Improved client engagement through the business line delivery resources and improved client satisfaction

Ensure Business Line financial performance of all delivery engagements in line with budget commitments

Delivery risk & margin control - Accountable for the delivery performance for the portfolio. Improve delivery quality of engagements through effective governance and improved reactive and proactive processes. Handle delivery risks (Actively mitigate and participate in major risk management reviews), margin improvement levers, critical staffing topics and contingencies (included within P&L), ensuring seamless execution and issue escalation and resolution

Delivery feasibility sign-off in solutioning – Manage formal sign-off, supporting solutioning team and ensuring robustness across technical, accountable on cost of delivery and risk and final contractual delivery solution

Contract management - Own or support delivery on key client contracts, ensuring alignment with client needs and contractual agreement, management of change requests and extensions, contracts renewals.

Delivery expertise - Bring delivery expertise and seniority to engagements, reviewing delivery architecture and execution plans to guarantee success

Understanding of client satisfaction, for specific clients and generically across the BL, ensuring that issues are acted upon, and opportunities initiated and effectively executed

Our Ideal Candidate

They will have 18+ years of experience in program management and delivery leadership with a strong project management track record and demonstrated success in delivering complex engagements. A Bachelor’s degree is required; Masters is strongly preferred.

This person is motivated to deliver high-quality work to drive customer satisfaction. They use their intellect, insight, and ability to enforce continuous improvement and success with clients and colleagues while embracing a collaborative mindset. Key qualifications include:

Strong customer orientation, decision making, problem solving, communication and presentation skills

Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions

Strong executive presence and entrepreneurial spirit

Superb leadership and team building skills with ability to build consensus and achieve goals through collaboration rather than direct line authority

Proven track record in operational management (should include success in both senior internal roles and client-facing engagement)

Industry recognized project management certification

Expert level leadership skills, with ability to operate and lead both strategically and tactically from a delivery perspective

Ability to effectively manage and coordinate crisis situations, driving internal resolution activity and managing client engagement

Deep understanding of the delivery process and the ability to find how technology will be integrated into them

Prior experience of delivering large and complex engagements of Technology and Energy and Utility domain.