Technical Quality Executive

• Key Responsibilities

A. Customer & Site Support

Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation

Identify and resolve application-related issues at site

B. Complaint Handling & RCA

Attend customer complaints along with Sales team

Perform root cause analysis (RCA) using structured methodologies

Provide corrective and preventive actions (CAPA) timely

Prepare and submit technical reports to internal and external stakeholders

C. Technical Coordination

Act as a link between Sales, Quality, Production, and Customers

Gather technical feedback from customer sites and share insights for improvement

D. Quality Support

Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)

Support audits (Complaint wise), inspections (3rd party), and documentation as required

Support ROPEX function when required

E. Documentation & Reporting

Maintain records of site visits, complaints reports

Prepare detailed inspection reports, MOMs, and technical findings

Track closure of customer complaints and action points

F. Continuous Improvement

Identify opportunities for product and process improvements based on field feedback

Support implementation of best practices across plants and sites

• Qualification & Experience

Education: Diploma / Degree in Mechanical or Industrial Engineering

Experience: 3 to 5 years of relevant experience

Preferred industries: Insulation (Rockwool / Glass Wool) , Ceramic, Glass

• Skills Required

Strong technical understanding of materials and applications

Good knowledge of quality control and testing methods

Ability to perform root cause analysis (RCA)

Effective communication and coordination skills

Willingness to travel extensively (PAN India & abroad)

Problem-solving and customer-focused approach

• Additional Requirements

Ability to work in field conditions and customer sites

Basic understanding of IMS standards (ISO 9001, ISO 14001, ISO 45001) is preferred

Proficiency in report writing and MS Office tools

• Key Performance Indicators (KPIs)

Customer complaint closure time

Effectiveness of RCA and CAPA

Customer satisfaction feedback

Quality improvement initiatives implemented

Education & Experience - Diploma mechanical 3 to 6 years or BE/B,tech in mechanical engineering 3 to 5 years