Associate - Account Management

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

The Benefits Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.

Process complex benefit administration activities with minimal supervision

Review claim documentation and determine appropriate next steps

Contact providers and other stakeholders to obtain required information

Manage follow-up activities and resolve outstanding requests

Ensure compliance with quality, productivity, and service-level standards

Identify and resolve processing exceptions

Maintain accurate and complete documentation

Support multiple product lines and workflows

Assist with training, coaching, and knowledge sharing

Escalate issues or exceptions to leadership when needed

Recommend process improvements and efficiency opportunities

Required Skills

Minimum 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains.

Strong attention to detail and analytical skills

Effective verbal and written communication skills

Ability to interpret procedures and apply judgments within guidelines

Strong organizational and time-management skills

Proficiency in multiple systems and applications

Ability to work independently and manage competing priorities

Graduate in any discipline or equivalent work experience

Preferred Qualifications

Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain

Experience working with productivity and quality performance metrics

Experience handling provider outreach or benefit-related support activities

Work from Office

US Rotational Night Shifts

5-Day Work Week with Rotational Week-Offs

Cab Facility Available within a 25 km Radius

Immediate Joiners Preferred